Description

Efficient claims management is essential for insurance companies to fulfill their obligations to policyholders promptly and fairly while also minimizing fraud and managing costs. Claims Management departments of insurance companies usually focus of on “Claims Handling” which is the claims process with emphasis on claims review, investigation, negotiation and settlement. This excludes emphasis on the monitoring and lowering of claims costs. Settling insurance claims is therefore just one aspect of the claims management process. Claims Management or Administration includes both the aspects besides customer satisfaction and customer care contributing to retention of business and enhancing brand image and reputation of the company. This advanced program is then designed to deal with the strategic role, cost-monitoring role, service aspects, dispute redressal, customer satisfaction and the role of technology in efficient claims management.

For Whom: Senior and Mid-level Managers, Branch Managers, Supervisors and Executives handling Technical Departments (Claims, Underwriting and Reinsurance) in Insurance Companies, Brokerage Firms, Reinsurance Companies, and Non-insurance Organizations with Insurance Departments/Units.