Description

Today, more than ever, hotel and hospitality customers in general demand higher and higher levels of service. This tailor-made training course aims to help your team learn best practice techniques to exceed customers’ expectations including: (1) Delivering excellent service to your customers (2) Handling customer complaints and difficult behavior (3) Discovering the art of building rapport with guests (4) How to professionally communicate with your clients (5) Delivering a more powerful customer experience.

For Whom: Hospitality Team