The focus of the course, which draws insight from across a range of settings, including community, commercial, and retail/consumer is to:
(1) Introduce participants to a range of issues surrounding the dynamics of disputes and to the advanced models of negotiation and mediation designed to aid their resolution. (2) Consider adjudicative forms of dispute resolution (litigation and arbitration), and discuss how these relate to mediation and negotiation. (3) Provide some invaluable negotiating advice based on tested Rules for Negotiating a Complex Deal. (4) Enable participants learn about the essential elements of negotiation, including preparation, delivery, and techniques to develop their communication skills, with the goal of creating sustainable agreements with others.
For Whom:Business and political leaders, B2B sales professionals, human resources, program managers and others involved in strategic relationships and ongoing business arrangements where closing deals is often complex and complicated.